Who we are
Thank you for visiting this website – https://joannegale.com. This Website is owned by Joanne Gale, who is a sole trader based in the UK. By using this Website you agree that you have read and agreed to all the details given in this policy. If you do not agree with any of the details in this policy, you agree not to use this website or place any orders via this website.
Joanne Gale owns and controls this Website, except for any third party links, images, quotes and or posts, for which Joanne takes no claim and takes no responsibly over. Your use of the Website does not grant you the right or license to reproduce any of its content.
You may view pages from this Website in a web browser, download pages from our Website for caching in a web browser, print pages from our Website, stream audio and video files from our Website. Our products and Website is supplied for domestic and private use only. You agree not to use any of our material and or products for commercial, business and or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption and or loss of business opportunity.
You must not sell, rent or sub-license any material and products from our Website, exploit material from our Website for a commercial purpose, use our Website in any way or take any action that causes, or may cause damage to the Website or effect the performance, availability or accessibility of the Website, use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our products and or Website to copy, store, host, transmit, send, use, publish or distribute any Content which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting).
If we discover that you have used any of the material we owned without prior written consent from us or the Copyright Licensing Agency Ltd, we may bring legal proceedings against you.
Extra details:
© Joanne Gale and Patterns in the Jam 2014
© The Rare Monkey with the Colourful Bottom 2014
© The Rare Monkey Can’t, Couldn’t, Can! 2016
© All The Rare Monkey illustrations by Jeffrey Mundell, 2014 & 2016
Asserted by Joanne Gale and Jeffrey Mundell in accordance with the Copyright, Designs and Patents Act 1988.
Our work/books are protected by copyright and must not be copied, reproduced, transferred distributed leased, licensed or publicly performed or used in any way except as specifically permitted in writing by the publisher and illustrator, as allowed under the terms and conditions under which it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised distribution or use of this text or image may be a direct infringement of the author’s, illustrator and the publishers’ rights and those responsible may be liable in law accordingly.
Where applicable, a licence permitting restricted copying in the United Kingdom should be obtained from the Copyright Licensing Agency Ltd, Saffron House, 6-10 Kirby Street, London, ECIN 8TS.
What personal data we collect and why we collect it
Comments
There is currently no option to leave comments on any page of this website. You can leave reviews. If comments are allowed in the future: when visitors leave comments and or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
You agree not to upload images to this website. If in the future you are allowed to upload images, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
There is currently no contact form on this website.
Cookies
You are currently not allowed to leave a comment on this website, but if in the future this permission is granted: if you leave a comment on our site you may opt-in to saving your name, email address, location and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It, normally, expires within a few days.
Please note, this website uses SSL and much attention is given to keeping it secure.
By using our Website you agree to using cookies. We use cookies which are files that store information on your hard drive and or browser. Cookies can determine whether you have visited our Website before, maintain your preferences and allowing us to improve our Website.
Our Website will collect the following; Strictly necessary cookies; which allow our Website to operate ie using the shopping cart, post a comment. Analytical and or performance cookies; count the number of visitors on our site and how they use our site. Targeting cookies; record your visit to our site, the pages you have visited, the links you have followed.
Except for essential cookies, all cookies will expire after some time. At any time you can disable cookies in your browser and or delete all cookies currently stored on your computer. If all cookies are deleted certain areas of our Website may not work. No login information is required to use our site which means our site collects very limited cookies.
We never pass any cookie information on to third parties. The search, performance and or analytic engines that help our Website function (mainly WordPress, Jetpack and Google Analytics) may access some of the cookie information from time to time. At times we may record your IP address, your browser type, time zone settings, browser plug ins and operating system. This information is only used to help improve our Website. This information will not be passed on willingly to third parties.
Analytics
Our analytic and search engine providers, who assist the improvement and optimisation of our Website (our website is created using WordPress and we use Jetpack and Google Analytics – this may change at any time) may record certain information – mainly details above in Cookies.
How long we retain your data
You are currently not allowed to leave a comment on this website: if in the future you are permitted and If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you email Joanne, you will contact her via her Gmail account: you are aware of and agree to any of Google’s terms and conditions. Joanne may store your email address and email indefinitely. She will not add your email address to any mailing list or give your email to any third party without your written consent. She will never sell your email address.
The UK Companies Act 2006 gives you the right to access information held about you. Email galejoanne07@gmail.com to find out what information we hold about you – you have the right to be forgotten by us at any time. We will process your request within 2 weeks.
What rights you have over your data
If you have an account on this site or have left comments and or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, links to social media accounts etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. If you use any embedded content, you do so at your own risk.
Links to other websites
We take no responsibility for any links/posts/details/comments of and or to any third party websites on our Website. If you post content on our website (for example, including but not limited to comments, links, text, graphics, audio, video and or computer software (any such material, “Content”) ) you will be required to enter your name and email address. The contact information you provide must be correct. You are entirely responsible for the Content, and any harm resulting from that Content. By making Content available, you warrant that: you have the right to post the Content, the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive Content. The Content is not spam, is not machine – or randomly-generated, and does not contain unethical or unwanted commercial Content designed to drive traffic to third-party sites or boost the search engine rankings of third-party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing). The Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party. The Content is not named in a manner that misleads. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own.
If you click through to and visit a third-party website through our Website you do at your own risk. We take no responsibility for any third-party Websites, including Paypal’s security, Content and policies. We take effort to review all Content posted on our Website but with no guarantee. You take full responsibility to protect yourself and your computer against such third-party Content.
We hold the right (though not the obligation) to delete any Content made at any time and the sole discretion to deny access to our Website. In extreme cases we may have to pass your details to the police.
Safety
You accept that the internet may be an insecure place. We do our best to keep our Website safe and secure using SSL and secure devices but we cannot guarantee complete security of your computer, devices, your information and yourself. By using our Website and providing your information you are aware and agree to this risk.
This Website never asks for your credit and or debit card details. Payment for The Rare Monkey books will direct you to PayPal. We take no responsibility for the authenticity of the link to Paypals Site – you must check PayPal’s site and agree to PayPal’s Ts&Cs.
Event Outside Our Controls
We are not responsible for any delay or failure to fulfil our obligations if the delay or failure is caused by an event beyond our reasonable control. These events include but are not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks, impossibility of the use of railways, shipping, aircrafts, motor transport or other means of public and or private transport.
The Rare Monkey Book(s) & Orders
The Rare Monkey picture books (The Rare Monkey with the Colourful bottom and The Rare Monkey Can’t, Couldn’t Can!) are children’s picture books. They both have 44 full colour pages (the stories spread 40 of these pages) printed on 130gsm paper. In their Paperback from, these books are A5 in dimension – 210mm height x 148mm wide.
Please note children must be supervised at all times while using our books, bookmarks, Rare Monkey info slips and any other promotional material(s) and or postage and packaging materials that we have provided to you; our products are not toys. All postage and packaging must be disposed of and is not for children’s use.
Book Colours
Every effort is made to display our products and their colours accurately on our Website. We can not guarantee that your computer displays our colours correctly. Colours may vary slightly.
Book Orders
The Rare Monkey picture books are only available to ship to the UK. Customers from outside the UK may place an order, but the shipping address must be within the UK. Please note, if you’d like to make an order and have this posted to an address outside of the UK, please email galejoanne07@gmail.com to discuss. You’ll be required to cover the shipping costs and you will be responsible for any import duties and taxes. You are liable and must comply with all laws and regulations of the country we agree to send your order to. All books posted outside of the UK are non-returnable and non-refundable.
To place an order via our Website, we need your name, email, billing address and shipping address. This information is only used to process your order and will never be used for any other reason and or sold to any third parties. We may hold onto all your order information for up to five years. This is only to keep track and sort any order queries that should arise. Please note, our website uses WordPress and their e-commerce plug-in(s) to process orders. We use PayPal. By using our Website you agree to WordPress and PayPal’s terms and conditions. We take no responsibility for how WordPress and PayPal process your details. Our website uses SSL.
Please check your details are correct before placing and confirming your order. Any mistakes and or amendments please contact galejoanne07@gmail.com. An amendment may delay your order, so please allow extra time for this.
Please note, our Website will never ask for your debit and credit card details.
If we can not supply a product you order we will contact you through the email address you have given us. If our product is out of stock, you will be asked if you wish to be added to a waiting list and or refunded. If we can not provide the product at all, any payments you have made to us will be refunded back to you as quickly as possible. Refunds can only be made to the card you used for your order. If you paid via PayPal, we take no responsibility for any delay PayPal may make in refunding you. Please see PayPal website for more details.
Paypal
PayPal may charge you a conversion fee(s). We take no responsibility for these fees and you agree to cover/pay them. Please see PayPal’s terms and conditions for details of these/any fees and to agree to their terms and conditions.
PayPal may use your name, shipping and billing address to process your payment. Please see their terms and conditions and agree to them accordingly.
It is your responsibility to check PayPal’s links and sites are always genuine and secure.
In accordance with PayPal’s terms, downloads are non-refundable and returnable.
If PayPal holds or delays a payment and therefore delays an order; we take no responsibility for this delay. Any issues must be addressed to PayPal. Please see their website for details and contact information.
Receipts
A receipt will be emailed to the email address you provide. We do not provide paper receipts, but if you’d like one, we can arrange.
Delivery
Postage and packaging costs are included in your order fee. We post nearly all orders using/via Royal Mail either first or second class. Sometimes we post orders recorded delivery depending on your order/location and or at our discretion. You will not be charged extra for this. We take no responsibility for Royal Mails service and or their terms and or any delay they may cause to your order. Your order should reach you within 1- 4 working days after it has been posted/dispatched. If after 10 days your order has not arrived, please contact us galejoanne07@gmail.com – please include your name – and we will get back to you asap to sort this matter.
Occasionally, orders may be affected by Events Outside of our Control. Please see above.
Refunds
For orders posted to anywhere within the UK, you have a 14-day cooling-off period, starting from the date your order was dispatched, to cancel your order and obtain a full or part refund. Please email galejoanne07@gmail.com for our return address. Books must be returned in their original, as new condition for a full refund. This is imperative. When you return a book(s) you agree to cover the cost of returning the book(s) and to return the books to use using recorded delivery. A part refund will be offered if the book(s) are not in their original condition and therefore their value has decreased. This includes if the books have not been packaged correctly ad have been damaged in transit. A full or part refund is at our sole discretion. This applies to UK posted orders only. Orders placed outside of the UK are non-refundable and or returnable.
If you’re Paperback arrives faulty and or damaged you will need to return the book(s) to us. Please contact me, Jo on galejoanne07@gmail.com for our return address. Once the book reaches us, we will arrange a replacement and or refund – your choice – and give you a £2 postage and packaging payment to cover the cost of posting the book back to us. This applies to UK orders only. Orders placed outside of the UK are non-refundable and or returnable.
We will only refund you the amount you paid for your order. We will not reimburse any fees PayPal may take from you/charge you.
This does not affect your Statutory rights or your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Act.
Thirds Parties e.g links
Please see PayPal details above.
In addition, if you click through to and visit a third-party website, including PayPal, through our Website you do at your own risk. We take no responsibility for the any third party Websites security, Content and policies – again including PayPal. We take effort to review all Content posted on our Website but with no guarantee. You take full responsibility to protect yourself and your computer against such third-party Content.
Safety
You accept that the internet may be an insecure place. We do our best to keep our Website safe and secure using SSL and secure devices but we cannot guarantee complete security of your computer, devices, your information and yourself. By using our Website and providing your information you are aware and agree to this risk.
Again, our Website never holds and asked for your credit and or debit card details – we only use PayPal. Please see above.
Greener & Responsible Printing
The Rare Monkey books are printed on FSC approved paper. Our bookmarks are printed on 50% recycled 50% FSC paper mix. Our printer and books and bookmarks are printed in the UK – UK workers have laws to protect them and we believe in supporting local people/our community.
Our envelopes are made from FSC paper to the best of our knowledge and thorough our research. We have ordered from a UK based supplier.
Website
You may view pages from our Website in a web browser, download pages from our Website for caching in a web browser, print pages from our Website, stream audio and video files from our Website. Our products and Website is supplied for domestic and private use only – not for business use. As mentioned: you agree not to use any of our material and or products for commercial, business and or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption and or loss of business opportunity.
You must not sell, rent or sub-license material and products from our Website, exploit material from our Website for a commercial purpose, use our Website in any way or take any action that causes, or may cause damage to the Website or affect the performance, availability or accessibility of the Website, use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our products and or Website to copy, store, host, transmit, send, use, publish or distribute any Content which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting).
Additions
These terms are governed by English Law. The courts of England and Wales have non-exclusive jurisdiction. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims.
Amendments
These terms may change at any time. You must check them every time you access this website. Your continued use of this Website after any changes in these terms will constitute your acceptance of the changes.